FAQ
1. What is the protocol for placing multiple orders?
Upon placing an initial order, you have the option to initiate an additional order within a 24-hour timeframe without incurring shipping charges. These subsequent orders will be consolidated into a singular shipment and delivered in a unified package.
2. What is the duration before the expiration of items in my cart?
The duration before your cart contents expire is set at 4 hours, commencing from the moment of your inaugural purchase.
3. Is complimentary shipping available?
Free shipping is extended for purchases totaling $150.00 or above.
4. What are the shipping fees?
Shipping expenses amount to a fixed rate of $9.00 for orders falling below $150.00 in value.
5. When are the scheduled live sales?
Typically, I conduct live sales on most Friday evenings at 6:30 CST. Additionally, sporadic live design and sales sessions may take place throughout the week, affording the opportunity to acquire items featured in the designs.
6. How can I receive notifications about your live broadcasts?
You can opt to receive notifications by texting "VIP" to 859-927-3973. This will trigger a text alert whenever a live broadcast begins. These notifications are exclusively intended for updates. Alternatively, during a live session, you can comment "!notify" to be notified.
7. Do you facilitate product returns?
Questions or concerns about product returns, due to quantity or quality issues will be discussed on a case by case basis. We will make every attempt to be fair in settling your concern.
8. What forms of payment do you acknowledge?
We accept a comprehensive range of payment methods, excluding personal checks. Additionally, payment plans like Sezzle and PayPal are offered.
9. Is expedited shipping an option?
Our endeavor is to dispatch all orders with expediency. Unless alternate arrangements are established, orders are dispatched within 5 business days.
10. Do you offer international shipping?
Currently, orders are processed for the Continental US and Canada exclusively.