Return & Cancellation Policies

Return & Cancellation Policies

Returns and Cancellations Policies & Requirements - Please read carefully before making a purchase: 

  • Cancellations are subject to a 15% restocking fee.  Once the order is shipped orders can no longer be cancelled.  Email brian@brianlanedesigns.com immediately if you want to cancel your order.
  • We must be notified prior to returning the item at brian@brianlanedesigns.com
  • SALE items or special order items are final sale and not returnable
  • Item must be returned within 15 days of receipt (this is due to the seasonal nature of our products).
  • Item must be in same condition that it was received in i.e. all tags and packing materials intact.
  • Refunds are accepted and will be processed upon receipt of the undamaged, returned items. A 15% restocking fee will be applied to refunded orders. Return shipping is to be paid by the customer.
  • Shipping fees for returned items are the expense of the buyer and will not be refunded. If the return package is lost in transit then BrianLaneDesigns will not be held liable.
  • Refund will be made back to the original source of payment.
  • Refunds on items that qualified for free shipping, will be reduced by the amount of our original shipping cost.
  • If at any time you have questions,please contact us by e-mail at  brian@brianlanedesigns.com  We will respond within 48 hours.